Frequently asked questions

We’re aware that throughout your Ozwin Casino journey you may have a few questions. Not to worry! We have prepared a list of the most commonly asked questions for you below.

About Ozwin

Can I play for free? 

Yes! You can play demo versions of our games if you are not logged into your Ozwin Casino account (desktop) or if you create an account but choose “Practice Mode” on mobile.

Is Ozwin Casino safe? 

We take security at Ozwin Casino very seriously. It is absolutely safe to play at Ozwin Casino, as we use the latest technologies to ensure your safety and privacy.

What device can I play on?


Instant play is available on all browsers for desktop users. We recommend using Google Chrome for the best user experience.


Instant play is available on both Android and IOS devices.


Instant play is available on both Android and IOS devices.

What browser should I use? 

You can use our instant play casino via any browser, but Google Chrome guarantees the best performance.

Is there an Ozwin app?

We currently do not have a Ozwin Casino app.

What is the minimum required age to play Ozwin?

Players must be 18 years of age to have an account at Ozwin.

How many Casino accounts am I allowed to have? 

You are allowed one casino account per person at Ozwin.

About Promotions

Welcome Package

Welcome offer is 400% up to $4000 + 100 free spins on top games. This offer consists of 2 welcome bonuses: 200% up to $2000 + 50 free spins on Bubble Bubble 2 (code: OZWELCOME-B) and 200% up to $2000 + 50 free spins on Cash Bandits 2 (code: OZWELCOME-C). Each bonus required a $20 minimum deposit. No maximum cashout limit! Wagering is 30x bonus + deposit, 20x for the free spins. Bonus terms apply.

How do I claim bonuses? 


After logging into your Ozwin account, simply tap “Menu” in the bottom left, then tap “Coupon” near the top left. Choose your desired coupon and follow through the deposit steps.


After logging into your casino account, simply click “Cashier” and you can see all available coupons under the “Coupons” tab.

Will the credit card statement show that a transaction was made to/from a casino?

Your credit card statement will not reflect your participation in any gaming activity or link you to Ozwin Casino.

What are Comp Points and where do I get them?

Comp points are the rewards that you collect with every bet you place at Ozwin. The points can be exchanged into a wager-free balance at a rate of 100 points per $1. The minimum amount of comp points to claim is an equivalent of $1.

What does wagering requirement/playthrough mean?

A wagering requirement is a multiplier that represents the number of times you have to play though a bonus before you are able to withdraw any winnings.

For example, under the circumstances of a 30x wager requirement when a player deposits $20 with a 100% deposit, the player must wager 30x the deposit amount and 30x the bonus amount. Each bet will go towards the wagering requirement whether it is a win or a loss.

About Deposits

How do I deposit?


Simply log or sign up to Ozwin, tap “Menu” and tap the deposit button in the middle of the screen. Choose your preferred deposit method and follow the steps to deposit.


Simply log or sign up to Ozwin, click “Cashier” on the left of you screen. Under the “Deposit” tab, choose your preferred deposit method and follow the steps to deposit.

What deposit methods do you have?

Neosurf, Bitcoin, Master Card, Visa, POLi. You can see more info on the banking page.

Are there any deposit fees at Ozwin?

No, there are no deposit fees at Ozwin. However, your payment provider might charge additional fees.

About Withdrawals

Do you have withdrawal fees?

On some withdraw methods yes, you can see more details here.

Can I reverse my payout after requesting it?

Yes, you can reverse your payout request from the Cashier section of your account as long as its status is “pending withdrawal.” If you’re logged in via a mobile device, go to “Menu” and then to “Withdrawal” section.

When do I need to verify my account?

When you wish to withdraw any winnings from your account you will need to verify your account.

This is important as we need to confirm your identity in order to minimise the risk of fraud or dishonest behaviour. We recommend all players verify their account.